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FAQs
Do you have questions you need answers for? Check our frequently asked questions and see if we’ve addressed your query here.
Orders
You can place your order online 24 hours a day. You can also call our Customer Service Team during normal business hours, 8 am - 8 pm EST, and they can assist you in placing your order.
Yes. We offer free shipping on most Passenger & Light Truck Tires. We can ship to a local installer partner, your home, or your office. Some larger or heavier tires may have shipping charges but will be clearly displayed in your cart, prior to placing your order.
Yes, we charge sales tax on orders where applicable and based on your State, County and/or City requirements. The tax charged is based on the delivery location for the tires.
All tires are shipped to the customer via FedEx. Our warehouses are not set up for customer pick-up at this time. All tires can be shipped to a local installer you choose, or to your home/office address via FedEx. Our warehouses are not set up for customer pick-up at this time.
You will see an estimated delivery time when ordering your tires. Orders typically ship within 1 to 2 business day after the order is placed. Once the tires are picked up and scanned by FedEx, the days in transit begin. All dates provided are estimated days and not guaranteed days.
Please contact our Customer Service Dept at 844-877-3279 or at info@tires-easy.com so we can look into this for you.
Please contact our Customer Service Dept at 844-877-3279 or at info@tires-easy.com so we can look into this for you.
We accept all major credit cards. Visa, MasterCard, Discover and American Express.
Use Filter on the left of the page for Free Shipping to see all tires with free shipping.
Yes. Once you find the tires you like on our website, there is a link for Price Match right above the add to cart button. Click on that link and submit the requested information and we will email you back with an approval, counter offer or a denial.
Returns
Please contact our Customer Service Dept at 844-877-3279 or at info@tires-easy.com so we can try to cancel the order prior to shipping.
We have a 45 day return policy on our tires. As long as they are not damaged you can return them for a refund. Please contact our Customer Service Dept at 844-877-3279 or at info@tires-easy.com to get the return started.
It all depends on the situation for the refund. Typically refunds are processed within 48 hours of receipt of the tires back to our warehouse.
FedEx return labels will be sent to you via email. Once you receive the email, please print the label(s), remove all the old FedEx labels, attach the new label(s) to the tire(s) and then drop it/them off at your local FedEx office. Please make sure to obtain a drop off receipt for your records.
Once an order is made we cannot make any changes to it. Please call us right away so we can work with the warehouse to get the order cancelled prior to shipping, and a new order will need to be placed for the correct size and/or tires.
Claims
Please contact our Customer Service Dept at 844-877-3279 or at info@tires-easy.com with more details.
Please contact our Customer Service Dept at 844-877-3279 or at info@tires-easy.com so we can look into this for you.
To start a claim for a warranty on your tires, you will need to contact our Customer Service Dept at 844-877-3279 or at info@tires-easy.com. Depending on what is wrong with the tire will determine what documents will be required. ***Please do not discard the tire as it will need to be sent back as part of the Claim process. We pay for the tire to be returned to us.
Warranty
We honor all manufacturer warranties. These can be found on each of the manufacturer’s websites, and we list the manufacturere's warrant on each tire. B. We also have a 45 day return policy. If you get a tire that you are not happy with, as long as it has not been damaged, you can return it within 45 days for a refund. We even pay the shipping to have them sent back to us. We want to make sure that our customers are happy with their purchases.
Others
Each vehicle has a recommended PSI for the tires. Consult your users manual or the manufacturer label inside the front, driver's door. The PSI on the tire is for the tire only. Your vehicle lists the PSI for best performance of the vehicle.
At this time we do not offer Military discounts.
Yes. We offer a Tire Repair and Replacement Policy. This policy covers your tires for 3 years against tire damage from road hazards like nails, potholes, and road debris. With this tire policy, your tires are covered for 36 months from the date of purchase or until treadwear is worn 4/32 of an inch or less.
Road Assistance service is included if you opt for the Tire Repair and Replacement Policy for your tires.
Read the Tire Repair and Replacement Policy full terms and conditions click here.
Please visit our Rebate page and choose the tire brand rebate for the tires you purchased. You will see a link at the bottom of the rebate which takes you to the manufacturer page to fill out and submit your form. If you have questions please contact our Customer Service Department to assist you.
Visit our Register Your Tires page to register your tires. You will need your receipt to fill out the form.
In the event the manufacturer has a recall, they will be able to contact you immediately.
Yes. All tires are covered under Manufacturer warranties. If you experience an issue with your tires, please contact our Customer Service Dept and they will be able to assist you.
All tires have a DOT (Dept of Transportation) date on them. The date is a 4 digit number inside an oval on the side of the tire. Example 0421 - this means the tires were manufacturer the 4th week of the year 2021.
We do not offer tire studding services. Contact your local tire shop for studding services.
Our Corporate office is located in California. We have over 300+ warehouses around the US that we ship our tires from.
Our Customer Service Team will be happy to look up your account information for you. Please give us a call at 844-877-3279 for us to assist you.
Once an account is created we cannot change the email on the account. A new account would have to be created for the new email address. If you made an error on the email when placing the order, contact our Customer Service Dept at 844-877-3279 and they can adjust the email address on the order.
Also check Membership Benefits!
By becoming a Tires-easy member you will have:
Membership Discounts
Early Exclusive Sales & Offers
My Account Features and Benefits
You can read about how to to become a member and all the benefits here
Get in touch with our team
Customer Support
8 am to 8 pm EST Monday - Friday
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