DISCLOSURE: TIRES EASY IS NOT AFFILIATED IN ANY WAY WITH NITTO, and it is NOT AN AUTHORIZED NITTO DEALER.
Nitto has stated that NON-AUTHORIZED DEALERS, LIKE TIRES EASY, DO NOT OFFER THE SAME CUSTOMER SERVICE AS NITTO AUTHORIZED DEALERS and that THE NITTO PRODUCTS SOLD BY NON-AUTHORIZED DEALERS ARE NOT SUBJECT TO THE SAME QUALITY CONTROL REQUIREMENTS AS THE NITTO PRODUCTS SOLD BY AUTHORIZED DEALERS. PLEASE TAKE THIS INTO ACCOUNT BEFORE MAKING YOUR PURCHASE.
Nitto has represented that it adheres to the following practices with respect to its authorized dealer program:
- NITTO AUTHORIZED DEALERS ARE REQUIRED TO FAMILIARIZE THEMSELVES WITH THE FEATURES OF ALL NITTO PRODUCTS MARKETED FOR SALE and BE ABLE TO ADVISE CUSTOMERS ON THE SELECTION, FITMENT, PROPER INSTALLATION, AND SAFE USE NITTO PRODUCTS, AS WELL AS ANY APPLICABLE WARRANTY OR RETURN POLICY.
- NITTO AUTHORIZED DEALERS MUST OBTAIN SUFFICIENT PRODUCT KNOWLEDGE TO ADDRESS CUSTOMER QUESTIONS AND CONCERNS BOTH BEFORE AND AFTER THE SALE OF THE PRODUCTS AND SHOULD ENDEAVOR TO RESPOND TO CUSTOMER INQUIRIES PROMPTLY.
- NITTO HAS IMPLEMENTED QUALITY CONTROLS WITH ITS AUTHORIZED DEALERS, INCLUDING REQUIREMENTS FOR STORAGE AND HANDLING OF NITTO TIRES, FORBIDDING REMOVAL OR ALTERATION OF THE LABELS OR LITERATURE PROVIDED WITH THE TIRES, and FORBIDDING ALTERATION OR REMOVAL OF SERIAL NUMBERS OR OTHER IDENTIFYING INFORMATION ON THE TIRES. NITTO ALSO REQUIRES INSPECTION OF PRODUCTS FOR DAMAGE, TAMPERING, OR OTHER NONCONFORMANCE PROMPTLY UPON RECEIPT, WITH THE FURTHER REQUIREMENTS THAT ANY NONCONFORMING PRODUCT MUST BE REPORTED AND CANNOT BE SOLD.
- AUTHORIZED DEALERS ARE REQUIRED TO COOPERATE WITH PRODUCT RECALLS AND OTHER CONSUMER SAFETY INFORMATION DISSEMINATION EFFORTS.
- NITTO HAS IMPLEMENTED AN ONLINE QUALITY CONTROL AUDITING PROGRAM, WHICH INCLUDES MONITORING ONLINE REVIEWS TO IDENTIFY CUSTOMER COMPLAINTS REGARDING CUSTOMER SERVICE AND PRODUCT QUALITY, AND REGULARLY ASSESSES THE EFFECTIVENESS OF ITS QUALITY CONTROLS.
- NITTO ROUTINELY PURCHASES PRODUCTS TO ASSESS AUTHORIZED DEALERS’ CUSTOMER SERVICE AND TEST FOR PRODUCT QUALITY ISSUES, SUCH AS DAMAGE TO PACKAGING, IMPROPER SHIPMENT, DAMAGE TO THE PRODUCT ITSELF, SIGNS OF TAMPERING OR REPACKAGING, OR EVIDENCE THAT THE PRODUCT IS NOT NEW. IF ANY ISSUES ARE DISCOVERED, NITTO INVESTIGATES THE CAUSE OF THE DEFICIENCIES AND TAKES APPROPRIATE ACTION.
TIRES EASY IS AN INDEPENDENT DEALER AND DOES NOT HAVE ANY RELATATIONSHIP WITH NITTO. THE SERVICES PROVIDED BY TIRES EASY ARE THEREFORE INDEPENDENT OF NITTO.
Th statements above are not intended to indicate adoption or acknowledgment, on the part of tires easy, of any claims, representations, or assertions by Nitto, nor are they intended to express an opinion regarding any aspect of the programs or practices Nitto claims it has instituted with respect to its products.
